Privacy policy

The responsible party under POPIA is Aquafusion CC trading as YumYumEats.

What we collect

• Account details: name, email, phone number and password (stored hashed).
• Orders, requests, reviews and messages with cooks.
• For cooks: ID document, proof of address, kitchen address and location, food safety documents, and bank details for payouts.
• Basic technical data such as a session cookie that keeps you logged in.

How we use it

• To run orders, take payment, verify cooks and provide support.
• To send order updates. WhatsApp messages are sent only if you opt in; reply STOP to stop.
• To prevent fraud and keep the platform safe.

Who sees it

• Customers see a cook's approximate area. The exact address is shared only after payment.
• Cook ID and address documents are private: only the cook and our verification staff can view them.
• We share data with service providers that help us operate: Paystack (payments), Meta/WhatsApp (messages), Cloudinary (file storage) and our hosting provider. We do not sell your information.

Your rights

You may ask to see, correct or delete your personal information, or object to its use, subject to records we must keep for legal and tax reasons. Contact us using the email below. You may also complain to the Information Regulator.

Keeping it safe

We use access controls, encryption in transit and private storage for sensitive documents. No system is perfectly secure, and we will notify you and the regulator of a breach as the law requires.

Questions? Email support@yumyumeats.com.