Payments, fees and refunds

Paying

All prices are in South African rand (ZAR). Payments are processed online by our payment partner, Paystack (a Stripe company). YumYumEats never sees or stores your full card details.

Menu orders are paid when you place them. Cake requests are paid after you accept the cook's quote. An order is confirmed only once payment succeeds.

Our commission: 20%

YumYumEats keeps 20% of the order value; the cook receives the rest. There are no sign-up, listing or monthly fees for cooks, and customers pay the listed price with no hidden service fee.

Example: on a R 500 order, YumYumEats keeps R 100 and the cook receives R 400.

The commission is recorded on every order when it is placed, so later changes to our rate never affect existing orders.

How cooks get paid

• Cooks add verified South African bank details when they onboard. The payment partner splits each payment between YumYumEats and the cook.
• Payouts are released after the order is marked collected, to the cook's bank account, within the payment partner's settlement timing (normally a few business days).
• Cooks are responsible for their own tax, including income tax and VAT registration if they pass the threshold. We do not give tax advice.

Cancellations and refunds

• Food is perishable and often made to order, so the cooling-off right for online purchases does not apply to it (ECTA section 42).
• Customer cancels before the cook's cut-off: full refund.
• Customer cancels after the cut-off or does not collect: no refund, because the cook has already bought ingredients and made the food. Cake deposits follow the cook's quote.
• Cook cancels or cannot fulfil: full refund to the customer.
• Food not as described, unsafe, or wrong order: tell us within 24 hours of collection, with photos if possible. We review it and refund in full or in part where justified. Your rights under the Consumer Protection Act are not limited by this page.
• Refunds go back to the original payment method and can take 5 to 10 business days to appear.

Disputes and chargebacks

Please contact us first from your order page. We may hold a payout while an issue is investigated, and may recover funds from a cook where a refund is justified.

Questions? Email support@yumyumeats.com.